Privacy Policy

Effective Date: February 9, 2026
Last Updated: February 9, 2026

This Privacy Policy explains how TLCDesk.com (“TLCDesk”, “we”, “us”, “our”) collects, uses, shares, and protects information when you access or use our website, community, forums, and related services (collectively, the “Services”).

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1) Who We Are (Controller) & How to Contact Us

TLCDesk.com is operated by:

Xponzy Tech LLC
418 Broadway, Ste R
Albany, NY 12207
United States

Privacy Contact: privacy@tlcdesk.com

If you have questions, requests, or complaints regarding privacy, you can contact us at the email above.

2) Scope

This Privacy Policy applies to information processed in connection with your use of TLCDesk, including:

• Account registration and profile features

• Posting, messaging, reacting, uploading, and moderation

• Purchases, subscriptions, and paid features (if offered)

• Cookies and similar technologies

• Security, analytics, and fraud prevention tools

This policy does not cover third-party websites, services, or apps that may be linked from TLCDesk.

3) Information We Collect

A) Information you provide

• Account information: username, email address, password (stored as a secure hash), and optional profile details (avatar, bio, location, etc.).

• User content: posts, comments, replies, private messages, uploads/attachments, reactions, reports, and other content you submit.

• Support communications: information you provide when you contact us (e.g., support tickets, emails).

• Payment & billing (if applicable): if you purchase a membership/subscription or other paid service, payments are processed by third parties such as Stripe and/or PayPal. We typically receive transaction metadata (e.g., payment status, amount, date/time, last 4 digits or payment method type where provided, invoice/receipt IDs), but we do not store full payment card numbers.

B) Information collected automatically

• Identifiers & technical data: IP address, device and browser information, operating system, language, and basic device identifiers.

• Usage data: pages viewed, features used, referring/exit pages, timestamps, and interaction events.

• Security & anti-abuse signals: login history, failed login attempts, moderation signals, spam indicators, and similar security telemetry.

C) Information from third parties

We may receive limited information from third parties when you use features such as:

• Payment providers (Stripe/PayPal): payment status, subscription state, charge identifiers, refunds/chargebacks, and related metadata.

• Spam prevention and security (e.g., reCAPTCHA): risk signals and validation results.

• Analytics providers (e.g., Google Analytics): aggregated usage metrics and cookie/device identifiers as configured.

4) How We Use Information

We use information to:

• Provide, operate, maintain, and improve TLCDesk and its community features.

• Create and manage accounts, authenticate users, and enable profiles and preferences.

• Publish and display user content, manage discussions, and support community engagement.

• Moderate content, enforce rules, detect abuse, and protect users and the platform.

• Process purchases, subscriptions, and billing operations (if applicable).

• Provide customer support and respond to inquiries.

• Monitor performance, troubleshoot, and improve user experience.

• Comply with legal obligations and respond to lawful requests.

5) Legal Bases for Processing (Where Required)

Depending on your location and applicable law, we process personal data based on:

• Contract: to provide the Services you request (account access, community features, paid services).

• Legitimate interests: to secure our Services, prevent abuse/fraud, moderate content, and improve performance.

• Consent: where required for certain cookies/analytics and optional features.

• Legal obligation: where we must retain or disclose information to comply with law.

6) Cookies, Similar Technologies & Tracking

We use cookies, pixels, and similar technologies to:

• Keep you logged in and enable core site functions (session cookies).

• Save preferences (e.g., language, display settings).

• Improve security and prevent fraud or abuse.

• Understand site usage and performance (analytics).

Cookie controls

You can control cookies through:

• Your browser settings (block/delete cookies).

• Any cookie preference tools we provide (if enabled).

Blocking certain cookies may affect site functionality.

7) Third-Party Services and Integrations

TLCDesk may use third-party services that process certain data to deliver their functions:

• Google reCAPTCHA: helps prevent spam and automated abuse; may collect device and interaction signals for risk analysis.

• Google Analytics: provides aggregated usage analytics to help us improve performance and content.

• Stripe: processes payments/subscriptions (if offered) and provides transaction metadata to TLCDesk.

• PayPal: processes payments (if offered) and provides transaction metadata to TLCDesk.

These third parties may place their own cookies or use similar technologies. Their processing is governed by their respective policies and settings.

8) How We Share Information

We do not sell your personal information.

We may share information:

1. With service providers who help operate TLCDesk (hosting, email delivery, analytics, security, payment processing). They are permitted to use data only to perform services for us.

2. For legal reasons, such as responding to lawful requests, court orders, or legal processes.

3. To protect rights, safety, and security, including investigating fraud, abuse, or potential violations of our rules or law.

4. In a business transfer, such as merger, acquisition, restructuring, or sale of assets. If this happens, we will take reasonable steps to ensure continued protection of your data.

9) Public Posts, Profiles, and Community Visibility

Depending on the community configuration:

• Your profile and posts may be visible to other users and/or the public.

• Public areas may be indexed by search engines.

• Information you choose to share in public content is visible at your discretion.

Private messaging is intended to be private between participants, but we may access it where necessary for compliance, moderation, security, or legal reasons (e.g., investigating abuse).

10) Data Retention

We retain information only as long as reasonably necessary for:

• Operating the community and providing Services,

• Maintaining security logs and preventing abuse,

• Complying with legal, tax, or accounting obligations,

• Resolving disputes and enforcing agreements.

Retention periods vary by data type (account details, content, transaction records, security logs). In some cases, content may remain to preserve conversation integrity (e.g., thread continuity), subject to applicable law and your rights.

11) Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

No system is perfectly secure. You are responsible for maintaining the confidentiality of your login credentials and for any activity under your account.

12) Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access the personal data we hold about you,

• Correct inaccurate or incomplete data,

• Request deletion (where legally applicable),

• Object to or restrict certain processing,

• Receive a copy of your data in a portable format (data portability),

• Withdraw consent where processing is based on consent.

To make a request, email privacy@tlcdesk.com from the address associated with your account. We may request additional information to verify your identity and protect against unauthorized requests.

13) Account Closure and Deletion

You may request account deletion by contacting privacy@tlcdesk.com.
We may retain certain information as required or permitted by law (e.g., security logs, transaction records, legal compliance) even after deletion.

If deletion of posted content is requested, we will evaluate it under applicable law and community integrity needs (for example, removing identifying details while preserving thread structure where appropriate).

14) Children’s Privacy

TLCDesk is not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided information, contact us and we will take appropriate steps to remove it.

15) International Users

TLCDesk is operated from the United States. If you access the Services from outside the U.S., you understand that your information may be processed and stored in the U.S. and other jurisdictions where our service providers operate.

Where required, we use reasonable safeguards for cross-border data transfers.

16) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will revise the “Last Updated” date at the top. If changes are material, we may provide additional notice (such as a notice on the site or by email where appropriate).

Your continued use of the Services after changes become effective means you accept the updated policy.

17) Contact Us

Xponzy Tech LLC
418 Broadway, Ste R
Albany, NY 12207
United States

Privacy Email: privacy@tlcdesk.com