Delete your TLCDesk account

You can request deletion of your TLCDesk account and personal data at any time. This page explains how, and exactly what happens — including what we are legally required to keep.

From the app (fastest)

Open TLCDesk and go to Account.
Scroll to the bottom and choose Delete account.
Confirm. Your account is scheduled for deletion and we complete it after a 7-day grace period, then email you. You can cancel during that window.

Owners can do the same from the web portal at my.tlcdesk.com, under Account.

By email

Write to support@tlcdesk.com from the email address on your account, with the subject “Delete my account”. We verify it is you before acting — a deletion request we cannot attribute is a way to erase someone else.

What gets deleted

Your profile: name, email, phone, address, date of birth, photo.
Your uploaded documents: driver licence, TLC licence, proof of address, insurance and registration images.
Your messages, notifications and saved preferences.
Your stored vehicle location: TLCDesk keeps only the latest position of an active rental, and it is removed with the account.
Your payment method: card details were never stored by TLCDesk — they live with Stripe, and the link to them is removed.

What we must keep, and for how long

We do not pretend to erase things we cannot. A signed rental agreement is a contract between you and a vehicle owner, and tax and financial records are required by law:

Signed rental agreements and their signature audit record — kept for the statutory contract period. The other party has the same right to their copy.
Payment, deposit and payout records — retained as long as tax and anti-fraud law requires.
Open disputes: a deletion request does not close a dispute. We finish it first, then delete.

Everything retained is minimised: we keep the record, not your contact details, beyond what the record itself contains.

If you have an active rental

An active rental has to be ended first — you owe rent and the owner owes you a deposit back. Contact support and we will help you close it out; the deletion then proceeds normally.

Questions

support@tlcdesk.com · Xponzy Tech LLC d/b/a TLCDesk, 418 Broadway STE R, Albany, NY 12207-2922. See also our Privacy Policy.